THE PODCAST DEDICATED TO BRINGING THE CUSTOMER EXPERIENCE CONVERSATION TO EMERGING ECONOMIES
Sumit talks about technology in emerging economies, cultural learnings & digital immigrants
Sumit Puri, CTO , Evercare Group
About Sumit Puri Global CTO - Evercare Group
Sumit Puri is an experienced IT Leader with over 25 years of work experience in conceptualising digital enterprise strategy, enabling governance and operational process transformation in leading organisations in Asia. Prior to his stint as CTO, Evercare, he has played role of Group CIO, Max Healthcare and diverse senior global and regional IT Leadership roles at organisations like Prudential Corporation Asia, Prudential Indonesia, Senior Vice President at ICICI Prudential, Global Digitization Leader at GENPACT and Senior management consultant at PricewaterhouseCoopers for implementing Oracle ERP and Business process re-engineering. He is LEAN, LOMA, Six Sigma and PMP certified, has strong leadership and governance skills besides huge passion for innovation. He was listed in CIO Top 100 listing across Asia Pacific region in 2018-19, 2017-18 and 2011-12 and has won multiple awards and honours including IDC Insights award for Pioneer in Digital Revenue generation (2017), Best digital innovation in healthcare for Mobile EHR(2017), Digital Edge award for cyber security (2016), Best Digital Marketing and Best Corporate Website award (2014), Best Asia Pacific Contact Center (2013), Model Insurer- Asia Pacific region (2012), and FII Asia Innovation award (2011) across Asia Pacific region.
George Smith, HOST
The CX4CA podcast is one of a few podcasts that focusses on talking about Customer Experience and Digital Transformation in the emerging economies. We aim to bring guests from across all industries and brands to talk about their experiences with Customer Experience across the Middle East, Africa and India. In each episode, we will aim to extract real-world examples as well as touch on anectodes related to specific industries based on the guest. CX4CA translates to 'Customer Experience 4 Competitive Advantage' and we hope to empower our listeners with the experience of our guest speakers in the hope to help marketers and digital teams build better customer experiences.