THE PODCAST DEDICATED TO BRINGING THE CUSTOMER EXPERIENCE CONVERSATION TO EMERGING ECONOMIES
Piyush Chowhan, Group CIO LuLu Group International discussing retail transformation, changing consumer trends and how Covid has been a catalyst for digital transformation in industries like retail.
Piyush Chowhan, Group Chief Information Officer | Advisor | Mentor | Digital | Retail
About Piyush Chowhan
Piyush Chowhan | Group Chief Information Officer | Lulu Group | Advisor | Mentor | Digital | Retail
Piyush Chowhan is a digital evangelist with a passion for transforming businesses with the use of technology. With over two decades of experience working with global consumer and retail companies, he has an excellent track record of delivering results and creating value across organizations.
His vision is creating innovation-focused digital strategies to maximize today’s opportunities and prepare organizations for future disruptions. His passion for working with startups and innovation-led companies has given him the edge to create digital assets for organizations with the use of the latest technologies like Analytics, Cloud, and Artificial Intelligence. He has been a widely recognized leader in digital transformation and has been a much-wanted speaker at over 100 global events. He is an avid writer and his thought leadership is published in multiple magazines and portals.
George Smith, HOST
The CX4CA podcast is one of a few podcasts that focusses on talking about Customer Experience and Digital Transformation in the emerging economies. We aim to bring guests from across all industries and brands to talk about their experiences with Customer Experience across the Middle East, Africa and India. In each episode, we will aim to extract real-world examples as well as touch on anectodes related to specific industries based on the guest. CX4CA translates to 'Customer Experience 4 Competitive Advantage' and we hope to empower our listeners with the experience of our guest speakers in the hope to help marketers and digital teams build better customer experiences.